Privacy Policy

Scent Up ("Scent Up," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an inquiry, requesting scent samples, booking a consultation, or otherwise interacting with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone or mobile number
• Company or organization name
• Job title or role
• Business or delivery address
• Country or location
• Information about your property, business, venue, or scent requirements
• Consultation requests
• Scent sample requests
• Messages and other information submitted through website forms

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate geographic location
• Date and time of visits
• Website interactions
• Cookie and similar technology identifiers

2. How We Use Your Information

We may process your information to:

• Respond to inquiries and requests
• Arrange consultations
• Provide scent strategy recommendations
• Process requests for fragrance or scent samples
• Contact you regarding our products and services
• Prepare quotations and commercial proposals
• Provide and manage our scent marketing services
• Improve our website, services, and customer experience
• Analyze website traffic and performance
• Prevent spam, fraud, misuse, and security incidents
• Maintain business and customer records
• Comply with applicable legal and regulatory requirements
• Send marketing communications where permitted by law or where you have provided appropriate consent

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more appropriate grounds, including:

• Your consent
• Steps necessary to respond to your request or enter into a contract with you
• Performance of our contractual obligations
• Compliance with legal obligations
• Our legitimate business interests, where permitted and where those interests do not improperly override your rights

You may withdraw consent where processing is based on consent, subject to applicable law and any processing that may remain legally permitted or required.

4. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, measure performance, improve our services, and support marketing activities.

Some cookies may be placed by third-party service providers used by our website.

Additional information is available in our Cookie Policy.

5. CAPTCHA and Spam Protection

Forms on our website may use CAPTCHA, anti-spam, fraud-prevention, or similar security technologies.

These services may process technical information such as your IP address, browser information, device information, and interaction data to determine whether a submission is legitimate.

6. How We Share Information

We do not sell your personal information.

We may disclose personal information when reasonably necessary to:

• Website hosting and infrastructure providers
• Email and communications providers
• Analytics providers
• CRM and customer-management systems
• CAPTCHA, security, and anti-spam providers
• Cloud storage providers
• Marketing and advertising providers
• Contractors, consultants, and professional advisers
• Logistics or delivery providers when sending requested scent samples or products
• Government authorities or regulators when required by law

Service providers are permitted to process information only as necessary to provide their services to us, subject to applicable agreements and legal requirements.

7. International Data Transfers

Scent Up may operate, provide services, or work with service providers in multiple countries, including countries within Southeast Asia.

As a result, personal information may be processed or stored outside the country in which it was originally collected.

Where required, we take reasonable steps to ensure appropriate safeguards are applied to international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal, accounting, regulatory, or reporting requirements.

Information that is no longer reasonably required will be securely deleted, anonymized, or otherwise disposed of where appropriate.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the laws applicable to you, you may have rights concerning your personal information, including the right to:

• Be informed about the processing of your personal information
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing
• Withdraw consent where processing relies on consent
• Request deletion, erasure, or blocking where legally applicable
• Request data portability where applicable
• File a complaint with the appropriate data protection authority

Requests may be subject to identity verification and applicable legal limitations.

11. Marketing Communications

Where permitted, we may contact you regarding Scent Up products, services, fragrance solutions, promotions, or other business information.

You may opt out of marketing communications at any time by using an unsubscribe mechanism provided in the communication or contacting us directly.

Opting out of marketing does not prevent us from sending necessary service-related or transactional communications.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website and commercial scent services are intended for businesses and adults and are not directed toward children.

We do not knowingly solicit personal information from children through our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or applicable laws.

The latest version will be published on this website together with its updated effective date.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

Scent Up Website: scentuparomamarketing.com Email: privacy@scentuparomamarketing.com

For requests involving personal information, please include sufficient information for us to identify and respond to your request.